? Cool Title, but what’s the news?
On Friday, India’s largest car-maker Maruti Suzuki launched an initiative to provide quick roadside assistance to its customers.
The initiative, called the Quick Response Team (QRT) on Bikes, will offer roadside assistance to its customers’ cars in 251 cities, in the first phase.
? Okay, but what does it mean?
The launch of the QRT on Bikes is a strategic decision to rapidly help attend customer cars that may have broken down on the road, he added. “The QRT bikes will be able to reach the distressed vehicle in lesser time in cities with heavy traffic, thus reducing the stress level of the owner as well … this initiative will take Maruti Suzuki service for customer care to the next level of convenience”, Ayukawa said.
? Why should I care?
Maruti Suzuki’s executive director, Service, Partho Banerjee added that the company, on an average, receives around 10,000 calls per month for roadside assistance.
While the service will be available on a complimentary basis under the extended warranty offered on the company cars, vehicles not covered under warranty will have to pay visiting charges ranging between Rs 420 and Rs 575, depending on the location.